Frequently asked questions
What is the return and exchange policy ?
Yes we accept returns, however we currently do not accept returns for refunds. We allow returns for store credit within one weeks from the date the tracking number states it was delivered. Please note that customer is responsible to pay for ALL shipping fees including the cost to ship the exchange item. Clearance/Sale items are final sale, no exceptions. Bodysuits/Bathing Suit, and accessories are ALL final sale.
I haven't received a store credit for my return?
If you have not received store credit for your return within a few days of returning the package, please email aspen@allbad.com so we can speed the process up for you.
I received my package a while ago, but I just tried on the items and want to exchange or noticed a defect!
We kindly ask that you try on and inspect your items as soon as they are received. We do not accept returns past the one week mark from receiving the items. We sincerely apologize for the inconvenience.
I washed my item and now it is damaged!
We recommend following the washing instructions on the label attached inside the item. Once an item has been worn or washed, we will no longer accept your claim or return. Ownership transfers completely from our business to consumer as soon as the item is worn or washed (whichever is done first). No exceptions.
I only wore my item once or a few times can I still return if it damages, find a defect, or no longer like it?
Ownership transfers completely from our business to consumer as soon as the item is worn or washed (whichever is done first). No exceptions.
We will not be able to accept your return, issue a refund, or store credit for an item that has been worn or washed.
Do you ship worldwide?
Unfortunately we do not. We do ship to:
United States, China, Philippines, Australia, Belgium, Germany, Greece,
Hungary,Ireland, New Zealand, Poland, South Korea, Spain, Taiwan, United Kingdom, Hong Kong, Sweden, Denmark, Norway, Portugal, Japan, Finland and Canada
There is a flat rate charge for standard shipping and heavy goods shipping.
MESSAGE FOR INTERNATIONAL CUSTOMERS:
WE ARE NOT RESPONSIBLE FOR ANY CUSTOM/DUTY TAX FEES CHARGED BY YOUR LOCAL GOVERNMENT. THESE FEES ARE NOT CHARGED BY US BUT YOUR LOCAL POST OFFICE AND LOCAL GOVERNMENT INSTEAD. PLEASE CHECK IN WITH YOUR LOCAL POST OFFICE TO VIEW THEIR FEE CHART. NO REFUNDS WILL BE PROVIDED FOR THESE FEES BECAUSE THEY ARE NOT APPLIED ON OUR BEHALF NOR ARE THE FEES PAID TRANSFERRED TO OUR ACCOUNTS.
THANK YOU.
Do you ship overnight or express?
Unfortunately we do not ship overnight or express.
How long will it take to receive my order?
Domestic orders are processed within 1-5 business days (Monday thru Saturday). We are closed on Sundays and holidays. International orders are processed between 1-5 business days. Ship time for U.S. orders is 3-5 business days depending on your location and the efficiency of your local post office. International ship time is between 1-6 weeks depending on your location and efficiency of your local post office.
My package has been lost/stolen . What should I do?
Please make sure to submit the correct address. We are not responsible for packages that are lost/stolen. Once your package leaves our premises we are not responsible for them as USPS or UPS is a shipping service that you agree to allow us to send for you. Once we send the liability is between you and USPS or UPS; however, we will do our best to help you find your package since each order comes with a tracking number. In the case where the tracking says delivered but you haven't received your package, you can visit your local post office or contact USPS or UPS to file a claim.
When do you restock styles/sizes?
Unfortunately we do not have exact dates we restock styles due to the many different vendors/manufacturers we work with having varying restock schedules.
Do you have a size chart?
We do have a basic size chart but the styles vary in measurements. If you would like exact measurements for a specific size, please email us. We will add the measurements to the description of the product.
Do you sell gift cards?
Unfortunately we do not sell gift cards at the moment.
My package was returned due to the incorrect address/ not picking up order with signature confirmation, can you reship it for free?
Unfortunately there is a reship fee of $6 for orders that are returned due to incorrect address or orders that are not picked from local post office with signature confirmation. Unfortunately we are not refunded the postage cost for the first package shipment and cost us two fees for a reshipment. There will be a fee of $6 for reshipments. We ask that you double check shipping addresses before placing an order to avoid any additional costs. We also ask that you please check tracking details for orders of large amounts because they include signature confirmation and may need to be picked up at your local post office. Thank you for your kind cooperation and understanding.
Can I cancel my order?
To make sure you receive your items ASAP, we start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.
