Frequently asked questions
What is the return and exchange policy ?
I haven't received a store credit for my return?
If you have not received store credit for your return within a few days of returning the package, please email firstname.lastname@example.org so we can speed the process up for you.
I received my package a while ago, but I just tried on the items and want to exchange or noticed a defect!
We kindly ask that you try on and inspect your items as soon as they are received. We do not accept returns past the one week mark from receiving the items. We sincerely apologize for the inconvenience.
I washed my item and now it is damaged!
We recommend following the washing instructions on the label attached inside the item. Once an item has been worn or washed, we will no longer accept your claim or return. Ownership transfers completely from our business to consumer as soon as the item is worn or washed (whichever is done first). No exceptions.
I only wore my item once or a few times can I still return if it damages, find a defect, or no longer like it?
Do you ship worldwide?
Do you ship overnight or express?
Unfortunately we do not ship overnight or express.
How long will it take to receive my order?
Domestic orders are processed within 1-5 business days (Monday thru Saturday). We are closed on Sundays and holidays. International orders are processed between 1-5 business days. Ship time for U.S. orders is 3-5 business days depending on your location and the efficiency of your local post office. International ship time is between 1-6 weeks depending on your location and efficiency of your local post office.
My package has been lost/stolen . What should I do?
When do you restock styles/sizes?
Unfortunately we do not have exact dates we restock styles due to the many different vendors/manufacturers we work with having varying restock schedules.
Do you have a size chart?
We do have a basic size chart but the styles vary in measurements. If you would like exact measurements for a specific size, please email us. We will add the measurements to the description of the product.
Do you sell gift cards?
Unfortunately we do not sell gift cards at the moment.
My package was returned due to the incorrect address/ not picking up order with signature confirmation, can you reship it for free?
Can I cancel my order?
To make sure you receive your items ASAP, we start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.